Terms & Conditions

The following terms and conditions (“Terms”) govern your use of the website located at www.psgstore.com.au (“Website”) and form a binding contractual agreement between you, the user of the Website and/or customer of PSG Store (“you”, “your”) and PSG Store (ABN 38620990832) (“we”, “us”, “our”, “PSG Store”). By visiting the Website and/or purchasing goods or services from PSG Store, you agree to be legally bound by these Terms, as amended from time to time as amended from time to time. We reserve the right to modify any part of these Terms at any time and it is your responsibility to check this page periodically for changes.



All transactions are processed in Australian Dollars (AUD) and exclude a Goods and Services Tax (GST) of 10% unless otherwise specified. All prices displayed on the Website are subject to change without notice, including offering promotional, discount or higher prices. The valid price at any time is that which is published on the Website at the time of purchase. Prices on the Website may differ from those published elsewhere and by third parties.


We reserve the right to make adjustments to prices, without prior notice to you. 


In the event that a product is listed at an incorrect price or with incorrect information due to typographical error or otherwise, we may refuse or cancel any orders placed for such products listed at the incorrect price, whether or not the order has been confirmed or you have been charged in part or full for the order. 





For any product pre-order, we will require you to pay fifty percent (50%) of the amount due as a deposit at the time you place your order, exclusive of shipping fees and taxes. We will charge the balance due, plus shipping fees, and any taxes or duties owed at such time as the product is ready for shipment. 


Your receipt of an electronic, or other form of, order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not you have been charged for the order. If we decline or limit your order, we will refund your order to the extent that we have declined or limited your order.


Trunkshow Orders

Once a Trunkshow has ended and the preorder accepted, we will not be able to cancel or make changes to your order – including but not limited to size, colour or style changes or variants to quantities ordered, etc. We will try to accommodate late preorder requests, but this is purely at the discretion of the designer and cannot be guaranteed by us. Any delays, production changes, or cancellations will be communicated to you as soon as practicable. 


Payment must be made in full at time of online order. Credit card payments can be made using Visa or MasterCard through Eway payment gateway. PSG Store makes every effort to ensure all transactions that occur on the website are secure. All orders are processed over guaranteed secure industry standard SSL (Secure Sockets Layer) Certificate encryption technology to ensure credit card data is safe and secure. PSG Store will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.

You acknowledge that:

  • all details you provide to PSG Store are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods; and
  • foreign exchange rates may fluctuate and that all charges are subject to such changes.



A confirmation email will be sent to you in acknowledgement of receipt of your order. This document supersedes all prior correspondence in relation to your order (verbal, written, graphic or otherwise). Once your order has been fulfilled, you will receive a second email confirming it has been dispatched.




As we rely on third party logistics and shipment companies to deliver products to customers, we cannot guarantee delivery times. To the maximum extent permitted by law, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery or delay. For the avoidance of doubt, we are not responsible for any international shipping delays caused by the customs clearance process.


If access will be difficult for the person delivering, please provide us with written details when placing your order. Please note, we cannot guarantee delivery times. If your order does not arrive within a reasonable time please contact PSG Store by phone or email.




In the unlikely event that you receive a product that you consider to be faulty or damaged you must notify us in writing within twenty-four hours of receipt and must be returned and received by us within 14 days of such notice. Any failure to notify PSG Store within the timeframe specified shall be deemed acceptance by you that the product is free from any damage whatsoever. Returned products shall be subject to inspection by PSG Store prior to any exchanges, repairs or credits being granted. To the extent allowed under law, no refunds will be provided for any defects that can be reasonably rectified.


Please choose carefully before placing an order. We cannot offer refunds for change of mind or wrong selection, including for customised products. We may allow exchanges at our absolute discretion.


As trunkshow orders are made to order, refunds will not be granted if you change your mind.


For Boutique Orders, exchanges are subject to product availability, and at our reasonable discretion. Should the exchange product not be available at the time of exchange, a credit note will be issued.

In order to be fully eligible for an exchange or return, you must:

  • Contact us with the request and reason for the return via email to enquiries@psgstore.com within 48 hours of delivery.
  • Return the product as new, unworn and unwashed, properly protected, with its original packaging, in the condition delivered (no additional damage) together with any accessories, tags, instructions and documentation, within 7 days for Australian customers and 14 days for international customers, of notice to us;
  • Return the product with original invoice received identifying the order.


Please note: As returns are ONLY accepted with tags still attached, please ensure satisfaction with the product before removing tags. Products returned that are not in their original condition will be returned to you at your own cost.


If any legislation operates to prohibit or restrict the exclusion, restriction or modification of any implied warranties, conditions or obligations, then to the full extent permitted by law PSG Store limits its liability in respect of any such claim to, at its option:

  • the replacement of the goods or the supply of equivalent goods;
  • the repair of the goods;
  • the payment of the cost of repairing the goods, or replacing the goods or of acquiring equivalent goods.



PSG Store make every effort to ensure its products are displayed as accurately as possible on the Website, however, we do not warrant that the product descriptions or prices are accurate. The actual colour of products may be different to how they appear on your screen, as monitor colour varies considerably or the sizing may differ slightly than what is provided in our sizing chart(s).



It is imperative that you follow all care, maintenance and label instructions for the longevity of your product. PSG Store cannot offer refunds, replacement or free repair for goods that are damaged through misuse, including by failure to follow care, maintenance or label instructions.



The intellectual property rights in all content made available to you on or through the Website remain the property of PSG Store (and/or its licensors). You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content which appears on the Website. You further acknowledge that all intellectual property (whether registered or unregistered) including copyright, designs, techniques, methods of manufacture, photographs, trade marks, registered designs, specifications and/or other information relating to PSG Store products shall vest at all times with PSG Store (and/or its licensors).



You may link to the Website, provided you do so in a way that is fair and legal and does not damage PSG Store reputation or takes advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement where none exists.



You hereby agree to indemnify and hold PSG Store, its officers, employees, contractors, agents, affiliates, successors, assigns, suppliers and licensors harmless against any claims, actions, proceedings and suits and all related liabilities, losses, damages, judgments, settlements, penalties, fines, costs and expenses (including legal expenses) arising out of:

  • Your misuse of any PSG Store products;
  • Your breach or alleged breach of these Terms;
  • Your infringement of any law, rule, regulation or rights of others in connection with your use of PSG Store products; or
  • Your use or disclosure of another person’s personal information including any financial or billing information which you are not authorised to use or disclose.



These Terms shall be governed and construed in accordance with the laws of the State of Victoria, Australia and you irrevocably submit to the non-exclusive jurisdiction of the Courts of such State in resolving any disputes.



These Terms constitute the entire agreement between the parties and shall supersede any and all preceding and contemporaneous agreements between you and PSG Store.


For any additional questions, please contact PSG Store via email at enquiries@psgstore.com.au